Thank you for selecting products from Clear Wax Solutions for your ear care needs. We offer you premium products and exceptional customer service. Please review our sales policy for UK customers before making a purchase:
- Product Details: We make every effort to provide precise product information and descriptions on our website. If you have any inquiries about any of our products, there applications, or any other specifics, please get in touch with our customer support before placing an order.
- Order Confirmation: Upon order placement, you will receive an email confirming your order. This confirmation does not signify our acceptance of the order but rather acknowledges that we have received it.
- Shipping: We present various shipping options during checkout. Estimated delivery times will be provided based on your location and chosen shipping method. Kindly note that delivery times are approximate and subject to variation due to unforeseen circumstances.
- Price and Taxes: All listed prices are in the currency indicated on the website and are subject to applicable taxes and fees. Any additional charges will be clearly presented during checkout.
- Order Cancellations: If you intend to cancel your order, please contact our customer support as soon as possible. Cancellations are subject to our approval and contingent on the status of the order.
- Customer Contentment: Our objective is to provide products that meet your expectations. Should you encounter any issues with your purchase, please get in touch with us within 14 days of receiving your order, and we will assist in resolving the matter.
We understand that circumstances may change, necessitating a return. Below is our returns policy in the UK:
- Eligibility for Returns: You can return any of our products within 30 days of receiving your order. To qualify for a return, the product must be in its original packaging, unused, and in the same condition as when you received it.
- Return Process:
- Initiate the return process by contacting our customer support. Provide your order details and reasons for the return.
- We will furnish you with a return authorisation and instructions for sending the product back to us.
- Please securely package the product to prevent damage during transit.
- You are responsible for covering the return shipping costs unless the return results from our oversight.
- Refunds: Once we receive the returned product and verify its condition, we will process your refund. Refunds will be issued using the original payment method and might take several business days to reflect in your account.
- Exchanges: In the event of a damaged or defective product, we will be delighted to exchange it for a new one. Follow the return process, and we will arrange for a replacement.
- Non-Returnable Items: Due to hygiene considerations, opened or used products cannot be returned unless they are damaged or defective upon receipt.
For queries or concerns regarding our sales and returns policy, please reach out to our customer support:
- Email: firstname.lastname@example.org
- Phone: 07306652455
Clear Wax Solutions reserves the right to modify this sales and returns policy for the UK at any time. Any alterations will be updated on our website.