Frequently asked questions

Are you still protecting against COVID-19?

Updated July 2023

As the owner of Clear Wax Solutions, I have taken the decision to still attend all appointments with the relevant PPE, thus protecting some of my most vulnerable clients.

What is ear wax?

Ear wax, medically referred to as cerumen, is a very important substance which assists in the cleaning and lubrication, providing protection against infections, bacteria, fungi, and water in the ear canal.

Why do I have excess ear wax?

Excess ear wax can be due to the fact that you have hairy ears for the wax to get trapped in, or narrow ear canals (the tubes that link the eardrum with the outer ear) your age or just that some people naturally produce excessive wax.

Also wearing hearing aids or using earplugs at work can push wax further into your ear canal, making it more difficult to fall out naturally, with the wax becoming harder and impacted.

Do I have to get ear wax removed?

It is not necessary to remove ear wax unless it is causing a problem such as muffled hearing, or discomfort.

What problems can ear wax cause?

Excess ear wax can cause any of the following:

Earache
Difficulty hearing
Muffled hearing
Itchiness
Dizziness
Ear infections
Tinnitus

What not to use to clean your ears

Under no circumstances use cotton buds, match sticks, hair grips, keys etc. to clean your ears. This will only push wax deeper into your ear canal and cause potential trauma, with the real risk of perforating your eardrum.

How long does the procedure take?

The procedure itself is usually relatively quick, however, allow 30 to 45 minutes for the complete appointment.

Does it hurt?

Some clients find this procedure quite soothing; others describe it as an odd feeling; however, you should not feel any pain.

What happens during my appointment?

Firstly, we go through your medical history and consent form to check if there are any contraindications (medical jargon for cannot!) perform the procedure.

We will then carry out an initial examination of your outer ear looking for any tenderness, followed by an examination of your ear canal and eardrum, using an otoscope, if not blocked by wax.

If this shows that there is a need to remove excessive or impacted wax, we will then irrigate your ear, assuming the wax is soft enough to do so.

The procedure involves gently pulsating warm water into the ear canal via a nozzle inserted at the start of the ear canal. Please note we use specialist ear irrigation machines designed for this procedure, and NOT a syringe. The water dislodges the wax which then comes out of the ear and is collected in a collection cup.

We will then give you advice on aftercare following the procedure.

What is the cost?

Please see our pricing tab for full details. We offer a transparent pricing structure, and you only pay for the services that you require. Remember the price quoted is for the procedure in the comfort of your own home – we come to you!

We also give a £5 reduction for the procedure to returning customers.

Payment options

We accept payment by cheque, bank transfer, cash or major credit and debit card, google and apple pay. Unfortunately, we do not accept AMEX.

How is the ear made up?

The diagram below shows how the ear is made up.

how is the ear made up

How to use Olive Oil drops

An easy step by step guide on how to apply Olive Oil drops to your ears prior to irrigation.

Step 1 – Lean the head over so that the affected ear is pointed straight up
Step 2 – Pull the ear gently towards the top and back part of the head – This straightens the ear canal which is normally curved so the ear drops can fall as deeply into the ear canal as possible
Step 3 – Squeeze 3-4 drops into the ear canal after the bottle has been shaken and warmed to body temperature. A good tip for this is to leave the bottle in your pocket to warm up naturally
Step 4 – To help the drops to penetrate the ear wax gently massage the area around the tragus
Step 5 – Keep the head tilted for a minimum of 5 minutes to allow gravity to disperse the ear drops into the ear wax

Repeat the steps for the other ear if required, however, remember to clean the nozzle between each ear.

DO NOT plug the ear canal with cotton wool after using the drops.

This procedure should be repeated at least twice a day for a minimum of 5-7 days prior to your appointment.

Safety warnings
Consult your doctor if you experience any side effects.
You should carefully read all product packaging and labels prior to use.

How do I prepare for my appointment?

You will need to use ear drops such as olive oil, 3-4 drops twice a day, for 5-7 days before your appointment date in order to soften the wax. This makes it possible for the wax to be removed via irrigation, formerly known as syringing. See our how to use Olive Oil drops for more details.

If you prefer you can use other types of drops – please ensure you follow the manufacturers’ instructions.

Insured & Professional

Fully insured professional and reliable service.

Certified & Qualified

Fully qualified in ear irrigation.

In-Home Service

We provide a reliable in-home service.

Easy Booking

Either book online, telephone, or use our contact us form.

Happy Customer Review

Steve was punctual, clear in his explanations of what the procedure would entail, diligent in obtaining feedback during the procedure and gave straightforward advice about aftercare. Time was taken to deliver thorough results. Very good experience and will no doubt use this service again in future.

Chris Moorhouse

Book your Appointment

We provide ear wax removal in the comfort of your own home and attend your appointment wearing the appropriate PPE.

To begin, kindly input the postcode of the location where the procedure will be conducted in the box below.

Please note: The address on Google is our accountants.

Prefer a callback?

Fill out the form below. Steve will get back to you soon as possible.

Customer Reviews - see what our customers are saying!

We currently have a total of 164 verified Google Reviews

Viso 01

My daughters ears were both blocked so found clear ear wax solutions based on very good reviews so gave Steve a ring to see if he could help well

Thanks Chris for the review, and I am so pleased Mais hearing has been restored, best regards Steve.

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Brian Kimberley

Arrived on time and explained everything that he was going to do a very professional service would use again and certainly recommend

Thanks for your review Brian

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Geoff Jackson

Can't recommend Steve highly enough. Was incredibly knowledgeable and explained everything he was doing and what he discovered with my ear

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Zara Khan

I was feeling awful in my job and social life. What a wonderful, personalised experience that Steve gave me. Super professional and effective.

Thanks Zara for the review, and for the lovely comments during our appointment, really appreciated Take care, Steve

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Danielle Hall

Absolutely amazing!!!!! Steve was incredible from start to finish. Step by step what he was doing and the relief when it all came out within

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Richard roberts

As my doctors stopped offering this service I was recommended CWS. Steve made a home visit and was very professional throughout. He gave me an

It was a pleasure meeting you today, and thanks for the great review Richard. Kind regards, Steve

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Robert Woolley

Polite and professional from the outset. My elderly father required treatment and Steve was patient, understanding and very knowledgable in his

Thanks Rob for taking the time to leave a review. It was a pleasure meeting you both, and I'm glad we had fun along the way :-) Take care, Steve.

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Tony Gibbons

Excellent friendly service from Steve. The treatment was painless, very effective and he comes to your home so saves money in parking in town. Perfect

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Jacob Ralph

As an autistic adult patient I would recommend this service due to the excellent bed side manor, explanation of every step of the procedure and

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