Frequently asked questions

Are you still protecting against COVID-19?

Updated July 2023

As the owner of Clear Wax Solutions, I have taken the decision to still attend all appointments with the relevant PPE, thus protecting some of my most vulnerable clients.

What is ear wax?

Ear wax, medically referred to as cerumen, is a very important substance which assists in the cleaning and lubrication, providing protection against infections, bacteria, fungi, and water in the ear canal.

Why do I have excess ear wax?

Excess ear wax can be due to the fact that you have hairy ears for the wax to get trapped in, or narrow ear canals (the tubes that link the eardrum with the outer ear) your age or just that some people naturally produce excessive wax.

Also wearing hearing aids or using earplugs at work can push wax further into your ear canal, making it more difficult to fall out naturally, with the wax becoming harder and impacted.

Do I have to get ear wax removed?

It is not necessary to remove ear wax unless it is causing a problem such as muffled hearing, or discomfort.

What problems can ear wax cause?

Excess ear wax can cause any of the following:

Earache
Difficulty hearing
Muffled hearing
Itchiness
Dizziness
Ear infections
Tinnitus

What not to use to clean your ears

Under no circumstances use cotton buds, match sticks, hair grips, keys etc. to clean your ears. This will only push wax deeper into your ear canal and cause potential trauma, with the real risk of perforating your eardrum.

How long does the procedure take?

The procedure itself is usually relatively quick, however, allow 30 to 45 minutes for the complete appointment.

Does it hurt?

Some clients find this procedure quite soothing; others describe it as an odd feeling; however, you should not feel any pain.

What happens during my appointment?

Firstly, we go through your medical history and consent form to check if there are any contraindications (medical jargon for cannot!) perform the procedure.

We will then carry out an initial examination of your outer ear looking for any tenderness, followed by an examination of your ear canal and eardrum, using an otoscope, if not blocked by wax.

If this shows that there is a need to remove excessive or impacted wax, we will then irrigate your ear, assuming the wax is soft enough to do so.

The procedure involves gently pulsating warm water into the ear canal via a nozzle inserted at the start of the ear canal. Please note we use specialist ear irrigation machines designed for this procedure, and NOT a syringe. The water dislodges the wax which then comes out of the ear and is collected in a collection cup.

We will then give you advice on aftercare following the procedure.

What is the cost?

Please see our pricing tab for full details. We offer a transparent pricing structure, and you only pay for the services that you require. Remember the price quoted is for the procedure in the comfort of your own home – we come to you!

We also give a £5 reduction for the procedure to returning customers.

Payment options

We accept payment by cheque, bank transfer, cash or major credit and debit card, google and apple pay. Unfortunately, we do not accept AMEX.

How is the ear made up?

The diagram below shows how the ear is made up.

how is the ear made up

How to use Olive Oil drops

An easy step by step guide on how to apply Olive Oil drops to your ears prior to irrigation.

Step 1 – Lean the head over so that the affected ear is pointed straight up
Step 2 – Pull the ear gently towards the top and back part of the head – This straightens the ear canal which is normally curved so the ear drops can fall as deeply into the ear canal as possible
Step 3 – Squeeze 3-4 drops into the ear canal after the bottle has been shaken and warmed to body temperature. A good tip for this is to leave the bottle in your pocket to warm up naturally
Step 4 – To help the drops to penetrate the ear wax gently massage the area around the tragus
Step 5 – Keep the head tilted for a minimum of 5 minutes to allow gravity to disperse the ear drops into the ear wax

Repeat the steps for the other ear if required, however, remember to clean the nozzle between each ear.

DO NOT plug the ear canal with cotton wool after using the drops.

This procedure should be repeated at least twice a day for a minimum of 5-7 days prior to your appointment.

Safety warnings
Consult your doctor if you experience any side effects.
You should carefully read all product packaging and labels prior to use.

How do I prepare for my appointment?

You will need to use ear drops such as olive oil, 3-4 drops twice a day, for 5-7 days before your appointment date in order to soften the wax. This makes it possible for the wax to be removed via irrigation, formerly known as syringing. See our how to use Olive Oil drops for more details.

If you prefer you can use other types of drops – please ensure you follow the manufacturers’ instructions.

Insured & Professional

Fully insured professional and reliable service.

Certified & Qualified

Fully qualified in ear irrigation.

In-Home Service

We provide a reliable in-home service.

Easy Booking

Either book online, telephone, or use our contact us form.

Happy Customer Review

Steve was punctual, clear in his explanations of what the procedure would entail, diligent in obtaining feedback during the procedure and gave straightforward advice about aftercare. Time was taken to deliver thorough results. Very good experience and will no doubt use this service again in future.

Chris Moorhouse

Book your Appointment

We provide ear wax removal in the comfort of your own home and attend your appointment wearing the appropriate PPE.

To begin, kindly input the postcode of the location where the procedure will be conducted in the box below.

Please note: The address on Google is our accountants.

Prefer a callback?

Fill out the form below. Steve will get back to you soon as possible.

Customer Reviews - see what our customers are saying!

We currently have a total of 164 verified Google Reviews

Matt Leeman

Fantastic service , great lad ????

Thanks Matt for the review.

Read Full Review

Glennie Jay

Every so often a hero comes into your life - mine did on Friday with Steve. My ear was badly impacted with wax - it took a while but with

So glad Glennie we sorted out your impacted wax and your hearing has been returned to normal. Take care and you know our number if you need us again, all the best Steve.

Read Full Review

shalia Macdonald

Steve come to my home today and cleared my left ear .I can now hear perfectly took 15 to 20 minutes to do and in comfort of my own home .I can't

It was a pleasure meeting you today, and I'm so glad I sorted out your impacted wax. Take care and speak soon, best regards Steve

Read Full Review

Elaine Statton

Thank you so much for your help today. Has made a massive improvement. Excellent friendly professional service. With the highest quality of if

You are so welcome Elaine, I'm glad I sorted your issues. Take care and you know where I am if you need me in the future, Steve

Read Full Review

Paul Anderson

Arrived on time and was done in 30 mins for 2 people. Excellent, professional service.

Thanks for the review Paul, kind regards Steve

Read Full Review

Zeta Brigden

I was having some problems with quite a bit of ear wax build up, so I decided to do a search for local professionals that could help. I'm so glad

Many thanks for that lovely review Zeta. I'm so glad we sorted out you issue, and look forward to meeting again when you next need irrigation. All the best, Steve.

Read Full Review

Chris Stone

Steve was reassuring, explained the process in great detail and all in the comfort of home. My partner after examination did not need any

Thanks for the review Chris, I'm pleased the experience was a good one - Steve

Read Full Review

Daryl Parsons

After suffering with poor hearing for some time and self administering ear drops I was fed up with having a dull ache in my ear for ages. I did a

Many thanks Daryl for that fantastic review. I am glad everything was sorted, best regards Steve

Read Full Review

elaine powis

An amazing experience I feel like me again! Clearly explained every step of the way and totally put me at ease

Thanks for the review Elaine, best regards Steve

Read Full Review

See All Reviews